Customer experience is the fundamental key to success amidst the healthcare industry. Customers are more multi-dimensional and want to interact with their health insurance plans through traditional and digital channels. To survive and flourish in this market, healthcare payers must become more flexible and responsive, integrate across communication channels, have a strong foundational core administration platform, and re-create themselves with the customer being the center of the focus.

3i Arch’s knowledge of the business challenges faced by Healthcare Insurers, Managed Care Providers, and Benefits Managers serves our clients well as they navigate through the constantly shifting waters of healthcare benefits and claims. 3i Arch’s experience in member and customer service systems, claims management and adjudication, payment and remittance systems, and government payment solutions all work together to give our clients the widest possible options, from applications development and integration, to outsourced systems and solutions, to architecture and planning giving them flexibility in a changing market.